Middle management is the heart of an organization! Their role and required skills

by | Jan 7, 2021 | Management , Organization  | 0 comments

Middle managers are the key to the management of an organization, to the extent that they affect the management of the company. It is no exaggeration to say that if middle managers are excellent, the management of the organization will be smooth.

So, what exactly is the role of middle management?

In this article, I would like to introduce the role of middle management, its importance, and the skills required for middle management.

What is “middle management” in a company organization?

Middle management in a company organization refers to the so-called “middle managers”. They are positioned in the middle between business managers, who are top management, and lower-level managers, who are lower management.

Middle management is an important position that connects the upper and lower levels of the organization and plays an important role as the center of organizational management as a cushion or bridge.

If middle management can operate the organization well, the progress of business operations will be smoother and the company as a whole will benefit.

If you are in charge of middle management, you need to know exactly what role you should play.

They should be committed to the management of the organization while improving their abilities necessary to support the organization.

Main roles played by middle management

What are the main roles played by middle management?

If you are promoted to a middle management position, but you continue to work in the same way you have been working, you may be hindering the management of your organization.

Let’s take a look at the main roles that middle management is expected to play.

Supporting top management

Because their role is somewhere between top management and lower management, they first need to support top management.

This is because they are responsible for supporting and understanding the strategic decision-making of top management (business managers) and knowing the direction of the company to their subordinates.

They gather reports on the current status of management resources, including human resources, budgets, information, and analysis results, from the frontline and formulate plans in accordance with management strategies.

In other words, they need to understand the top management’s way of thinking, future vision, and the direction of management strategy. The role of middle management can then be said to be to connect these ideas to front-line operations.

Lower management control

Middle management is also responsible for managing and following up on lower management.

It is important to manage the progress of lower management’s tasks and assign tasks to them in line with the guidelines and goals set by top management.

They have to manage the actual work site, including evaluation, course correction, and guidance and advice to the lowers.

Goal management tools Goalous makes it easier to manage lower management, so I highly recommend introducing it. strong>, so I highly recommend you to install it.

Goalous‘s “Circle Function” makes it possible to send out communications and results reports to the people who need them, as many times as necessary.

This not only prevents oversights, but also has the advantage that the followers don’t have to make the same report to multiple bosses over and over again.

It also has a “rating function,” which allows users to rate their Goalous is also characterized by the ability to smoothly check the results data shared in the evaluation process.

Why don’t you consider introducing this system to reduce the burden of administrative work and create more room for detailed work?

The link between superiors and subordinates

Middle management, as mentioned above, is positioned between top management and lower management, and therefore also acts as a bridge between superiors and subordinates.

It is also necessary to facilitate internal communication, for example, by reflecting the top management’s decision-making in the lower management’s field operations and gathering the lower management’s opinions and reporting them to the top management.

If middle management is functioning well, top management will be able to make decisions in accordance with the situation on the frontline and maximize the power of the workers.

As a result, the company’s overall direction and vision will be unified, and it will become a strong organization with both strategic and executional capabilities.

Capabilities needed by middle management in the future

Against the backdrop of diversifying work styles and customer needs, the roles required of middle management are changing day by day.

What kind of skills will middle management need in such a situation?

Let’s take a look at the skills that middle managers need to acquire and why they are necessary.

Communication skills

Middle management is required to have communication skills.

This is because they are involved with many people with different abilities and positions, and without high communication skills, they cannot smoothly act as a bridge between supervisors and subordinates.

They need to be able to respond flexibly to the opinions of others, not make unreasonable demands, and accurately convey the top management’s intentions to their subordinates.

Flexible interpersonal skills that allow people of all ages and genders to respect opinions will continue to be required.

Ability to carry out tasks

For middle management, the ability to facilitate business execution, such as a high level of knowledge about the duties, operations, products and services that they are in charge of, is essential.

It is also necessary to have practical skills such as document writing and computer skills, as well as time management skills to manage progress according to a time schedule.

They also need to have a sense of objective achievement so that they can set an example of taking on new challenges and working with high motivation.

This position requires a wide range of skills, including accuracy, speed, communication skills, management skills, and the ability to coordinate supervisors and subordinates.

Analytical and logical thinking skills

In order to gather business-related information, analyze it, and identify areas for improvement, it is necessary to have analytical and logical thinking skills.

It is also important to carry out the business plan on schedule, and the crisis-sensing ability to quickly notice when delays occur is also essential.

It is also essential to have crisis detection skills to be able to recognize delays as soon as they occur.

Even if you don’t have all of these skills from the start, you should gradually learn them as you work in middle management and keep updating them.


The role of middle management is to act as a bridge and glue between the frontline and management.

Without middle management, it would be difficult to manage the company as a whole, which could affect the management itself in the long run.

It is also the role of middle management to create a comfortable working environment for their subordinates by following up on their mistakes and providing advice.