Many managers may be troubled by the fact that information sharing does not go well and task management does not go smoothly. One of the ways to solve the problem of information sharing within a company is open communication. In this article, I would like to explain the concept and practice of open communication.
What is Open Communication?
Open communication means open communication, that is, communication in which everyone can feel free to express their opinions.
Specific methods of open communication include talking to each other and chatting, as well as bulletin boards, internal portals, and other situations where anyone can access and communicate with each other.
What is important in open communication is not to share information only with a specific group of people, but to share information on a broader scale. It is important to share information with a team or an entire organization to increase transparency and prevent bias in the information that each person has.
The benefits of open communication
Open communication is important in terms of facilitating information sharing, facilitating internal communication, and clearing up mutual misunderstandings. In this section, we will explain two advantages of open communication and why it should be adopted.
Faster decision making
One of the benefits of open communication is that it speeds up the decision-making process. The reason for this is that the same information can be shared among teams and organizations.
If each person has different information or the amount of information is different, the first step is to get the right information and share it. With open communication, information can be considered to be shared, so it is possible to eliminate the need for information reconciliation.
As a result, open information allows for faster response from the other party and smoother communication in meetings and other events. Important decisions will also be able to be made quickly.
The larger the size of an organization, let alone a small one, the more complex the organizational structure becomes, and the more likely it is that decision-making will be delayed. With continuous open communication, the larger the organization, the greater the benefit in terms of decision-making speed.
Discuss on an honest basis
Another benefit of open communication is the ability to discuss things on an honest basis. Another benefit of open communication is the ability to discuss things honestly, because it is also a form of open communication that allows us to harmonize our perceptions through broad dialogue.
Many people are dissatisfied with their relationships at work, and one of the reasons is that they do not understand or misunderstand the other person. If you don’t communicate well, you may end up misunderstanding or not being able to resolve the misunderstanding, which can lead to mutual frustration.
Open communication is also about clearly communicating one’s thoughts and feelings so that they can be mutually understood, so each employee can speak as he or she is. Discussing things on an honest basis not only deepens mutual understanding, but also helps to reduce stress at work.
How to practice open communication?
Open communication, in other words, means not only sharing information widely but also communicating in a way that prevents misunderstandings. However, in a workplace where information sharing is not well organized, it may be difficult to implement open communication out of the blue.
In this section, I would like to introduce two important points for practicing open communication.
Ensuring psychological safety
First, it is important to ensure the psychological safety of employees. In other words, it is important to eliminate the anxiety that employees will be reprimanded if they speak out or express their opinions.
Without psychological safety, it will not only be difficult for each of us to express our opinions, but it will also be difficult for us to discuss things honestly.
Communicating in a state of mutual exploration will not work. Even if the communication is open on the surface, it will be closed in reality.
In order to ensure the psychological safety of employees, managers and others who listen to opinions should show an attitude of accepting any opinions. They should not leave even small problems unattended, but rather engage in dialogue with the people concerned while determining the nature of the problem so that the problem can be solved.
If there is a situation where opinions are not left unattended, it will be easier to speak up and communicate.
It is said that quantity of communication is more important than quality for open communication practice. In order to secure quantity, we need to create an environment that facilitates communication. In addition to direct communication, communication using tools is also effective.
Tools that allow easy communication will increase the amount of communication, shorten the distance between employees, and make the interaction smoother.
SNS-type goal management tools Goalous is recommended for open communication. With the goal function Goalous allows you to visualize your goals, so each task and goal is open to you. It is also possible to report the progress of tasks with pictures.
Goalous makes it easier for us to keep track of each other’s status by sharing progress and goals as well as written communication. Since we can see each other’s work, mutual understanding will be improved and communication will be smoother.
GoalousGoalous also offers free seminars to help you manage your goals and share information within your company. Why don’t you try to develop a better internal environment by obtaining information from the seminars?
If you are having trouble managing tasks smoothly, you may want to try practicing open communication. The key to practicing this is to ensure the psychological safety of employees so that they can share information, and to incorporate tools that make information sharing easy.